Returns & Refunds policy

• Order Cancellations

You have a strict two-hour grace period from the time of purchase to request a cancellation. After two hours, materials are sourced and designs are finalized; therefore, no cancellations or refunds will be processed.

• Proofing Process

For personalized items, a digital proof will be sent to your provided email within 24 hours (Monday through Saturday).

• Proof Approval

You must approve your proof within 72 hours of receipt. If approval is not received within this window, we reserve the right to proceed with production based on the information provided at checkout to maintain our production schedule. Any errors found after this 72-hour window are the responsibility of the buyer.

• Production Timelines

Production lead times generally range from three to five business days following proof approval. These times are estimates and may vary by item.

• Handmade Nature

Because products are handmade and made-to-order, slight variations in appearance are expected. These are not considered defects.

• Shipping

We ship exclusively within the United States. We do not offer international shipping at this time.

• Final Sale

Due to the personalized and made-to-order nature of our products, all sales are final. We do not offer refunds, returns, or exchanges for change of mind or customer errors in the proofing process.

• Proofing Errors

Once a proof is approved (or the 72-hour auto-approval window passes), the buyer assumes all responsibility for the accuracy of the design. No refunds will be issued for spelling or design errors that were present in the proof.

• Damages and Defects

We make every effort to ensure your item reaches you safely. If your item arrives damaged or if there is a functional manufacturing defect, you must contact us at PerfectlyPersonalUSA (at) gmail.com within 48 hours of delivery. Loss due to damage or defects will be handled promptly and efficiently on a case-by-case basis.

• Required Evidence

In order for us to begin the process of replacing a damaged item, you must provide clear photos of the damaged product and the original shipping packaging.

• Exclusions

This policy does not cover damage resulting from improper handling or use by the customer after delivery.Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail perfectlypersonalusa (at) gmail.com